Cancellation And Return Policy

Our company protects consumer rights and prioritizes post-sale customer satisfaction. Any dissatisfaction, production or service-related problems you may experience with the products you purchase are meticulously evaluated and resolved as soon as possible.
In order to provide you with better and faster service regarding product returns, you can find the necessary conditions below; In the absence of any of these, product returns are not accepted.

WHAT WE REQUIRE FOR RETURNS

1. THE PRODUCT TO BE RETURNED 
2. THE WAYBILL AND INVOICE OF THE PRODUCT TO BE RETURNED (With all copies)
 
1. THE PRODUCT TO BE RETURNED
a- Returns of used, damaged products, or products without tags are not accepted.
b- The product to be returned must be delivered within 14 days from the delivery date, exactly as it was received, complete and undamaged with its accessories, if any.
 
2. THE WAYBILL OF THE PRODUCT TO BE RETURNED
a- For the return process, the waybill and invoice of the product (with all copies) must be sent.
 
ABOUT OTHER CONDITIONS and RETURN SHIPPING FEES
a- The refund of the amounts related to the product delivered to us in accordance with the return conditions will be processed on the day the product reaches us. The reflection time of the refund to your account takes between 7-10 days.
b- The product to be returned must be sent via Aras Cargo, and the shipping fee belongs to the customer. 
 
SENDING THE PRODUCT TO BE RETURNED
The product to be returned can only be received by our contracted shipping company, Aras Cargo. Returns and shipping costs for products arriving via any other shipping company will not be accepted.
General return conditions are as follows;
- Returns must absolutely be made with the original box or packaging.
- Returns of products sent without a box, products that have lost their resalability feature, and products that are in a condition where they cannot be purchased by another customer are not accepted.

- Altered products are out of the scope of exchange or return.
- The original waybill and all copies of the invoice must be sent together with the product you want to return.